Privacy Policy & Terms

Your privacy and trust are important to us. Learn how we protect your information.

Privacy Policy Terms of Service Refund Policy HIPAA Compliance

Privacy Policy

Last Updated: January 1, 2025

1. Introduction

Diamond Pharmacy ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, contact details, date of birth, medical history, insurance information, and prescription details.
  • Health Information: Medical conditions, allergies, medications, and other health-related information necessary for providing pharmaceutical services.
  • Payment Information: Credit card details, insurance information, and billing addresses for processing payments.
  • Usage Data: Information about how you use our website and services, including IP address, browser type, and pages visited.

3. How We Use Your Information

We use the collected information for various purposes:

  • To provide and maintain our pharmaceutical services
  • To process your prescriptions and medication orders
  • To communicate with you about your medications and health
  • To process payments and insurance claims
  • To improve our services and website functionality
  • To comply with legal and regulatory requirements
  • To protect against fraudulent or illegal activity

4. Information Sharing and Disclosure

We may share your information in the following situations:

With Healthcare Providers:

We may share your health information with your doctors, nurses, and other healthcare providers involved in your care to ensure proper treatment and medication management.

With Insurance Companies:

We may disclose information to your health insurance provider for payment and healthcare operations purposes.

For Legal Compliance:

We may disclose information when required by law, such as in response to subpoenas, court orders, or other legal processes.

With Service Providers:

We may employ third-party companies to facilitate our services (e.g., payment processing, delivery services), who will have access to your information only to perform these tasks on our behalf.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Secure servers and encrypted databases
  • Restricted access to personal information
  • Regular security audits and updates
  • Employee training on privacy and data protection

Despite these measures, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have certain rights regarding your personal information:

  • Access: You can request copies of your personal data.
  • Correction: You can request correction of inaccurate or incomplete data.
  • Deletion: You can request deletion of your personal data, subject to legal requirements.
  • Restriction: You can request restriction of processing your personal data.
  • Objection: You can object to our processing of your personal data.
  • Portability: You can request transfer of your data to another organization.

To exercise these rights, please contact us using the information provided below.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: privacy@diamondpharmacy.co.zw
  • By phone: +263 784511468
  • By mail: 6 York Avenue, Newlands, Harare, Zimbabwe

Terms of Service

Last Updated: January 1, 2025

1. Acceptance of Terms

By accessing or using the services of Diamond Pharmacy, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you may not use our services.

2. Pharmacy Services

Diamond Pharmacy provides prescription dispensing, medication counseling, immunization services, and other pharmaceutical services in accordance with Zimbabwean laws and regulations.

Our services do not replace professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

3. Prescription Requirements

To dispense prescription medications, we require:

  • A valid prescription from a licensed healthcare provider
  • Complete patient information including name, date of birth, and contact details
  • Current health insurance information when applicable

We reserve the right to refuse to fill any prescription if we believe it is not in the best interest of patient safety or if we suspect fraudulent activity.

4. Online Account

When you create an account on our website, you agree to:

  • Provide accurate and complete information
  • Maintain the security of your account credentials
  • Accept responsibility for all activities that occur under your account
  • Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that violate these terms.

5. Intellectual Property

All content on the Diamond Pharmacy website, including text, graphics, logos, and images, is our property or the property of our licensors and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content without our express written permission.

6. Limitation of Liability

Diamond Pharmacy shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

  • Your use or inability to use our services
  • Any unauthorized access to or use of our servers and/or any personal information stored therein
  • Any interruption or cessation of transmission to or from our services
  • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available through the services

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of Zimbabwe, without regard to its conflict of law provisions. Any disputes arising under these terms shall be resolved in the courts of Harare, Zimbabwe.

8. Changes to Terms

We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page and updating the "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the new Terms.

Refund Policy

Last Updated: January 1, 2025

1. Prescription Medications

Due to legal and safety regulations, we cannot accept returns or offer refunds for prescription medications once they have left the pharmacy. Exceptions may be made in cases where:

  • The medication was dispensed in error by our pharmacy
  • The medication is defective or damaged
  • A recall has been issued for the medication

In such cases, please contact us immediately at +263 784511468 or visit any Diamond Pharmacy location.

2. Over-the-Counter Products

Unopened, unused over-the-counter products in their original packaging may be returned within 14 days of purchase with a valid receipt for:

  • A full refund to the original payment method
  • Exchange for a different product
  • Store credit

Opened or used products may only be returned if defective or if an adverse reaction occurs. A pharmacist consultation may be required for such returns.

3. Medical Equipment & Devices

Medical equipment and devices may be returned within 7 days of purchase if unopened and in original packaging with all components included. Special orders and custom-fitted items are non-refundable.

4. Refund Processing

Approved refunds will be processed within 7-10 business days and issued to the original payment method. Exceptions include:

  • Cash purchases over $100 may be refunded by check
  • Gift card purchases will be refunded via store credit
  • Insurance claims may require additional processing time

5. Services

Fees for clinical services (immunizations, health screenings, etc.) are non-refundable once the service has been rendered. If you are unsatisfied with a service, please contact our customer service team to discuss your concerns.

HIPAA Compliance Statement

Our Commitment

Diamond Pharmacy is committed to maintaining the privacy and security of your protected health information (PHI) in compliance with the Health Insurance Portability and Accountability Act (HIPAA) and other applicable privacy laws.

Protected Health Information

PHI includes any information about your health status, provision of healthcare, or payment for healthcare that can be linked to you. We implement safeguards to protect this information, including:

  • Physical safeguards like secure storage and restricted access areas
  • Technical safeguards including encryption and secure electronic systems
  • Administrative safeguards such as staff training and privacy policies

Your Rights Under HIPAA

You have certain rights regarding your PHI:

  • Right to Access: You can request to see or get a copy of your health records.
  • Right to Amend: You can request corrections to your health information.
  • Right to Accounting: You can request a list of disclosures of your PHI.
  • Right to Request Restrictions: You can ask us to limit how we use or share your PHI.
  • Right to Confidential Communications: You can request that we contact you in a specific way.
  • Right to File a Complaint: You can complain if you believe your privacy rights have been violated.

Breach Notification

In the unlikely event of a breach of unsecured PHI, we will notify affected individuals as required by law. Notifications will include:

  • A description of what happened
  • The types of information involved
  • Steps you should take to protect yourself
  • What we are doing to investigate the breach and prevent future occurrences
  • Contact information for questions

Questions & Complaints

If you have questions about our privacy practices or believe your privacy rights have been violated, you may contact our Privacy Officer:

  • By email: privacy@diamondpharmacy.co.zw
  • By phone: +263 784511468 (ask for the Privacy Officer)
  • By mail: Attn: Privacy Officer, Diamond Pharmacy, 6 York Avenue, Newlands, Harare, Zimbabwe

You may also file a complaint with the Secretary of the U.S. Department of Health and Human Services if you believe we have violated your privacy rights.